KOHLER GENERATOR SIERRA 23-7771 FUEL FILTER 249433 18-237771 mar

  Had a lovely man welcome us to the hotel at reception, named Daniel. Very nice smile, made us feel very welcome and definitely deserves praise for this. Got us checked... read more in nice and efficiently. Due to Daniel - I would love to come back here!

Following on from this, we had a lovely meal in the restaurant served to us by Alysha. Again, friendly service with a smile 🙂

Thank you to these guys for making us so welcome!!!

  Recently stayed in this hotel for 4 nights, very quick and efficient check in ,rooms were clean and bright,shower was fantastic,staff were very friendly and attentive but not intrusive,food plentiful... read more and varied,really good breakfast, yes the furnishings are a little tired but this in no way detracted from the comfort of my stay,would definitely recommend

  Good points:

I like the hotel as a property a little dated on the inside but doesn’t really bother me. The bed was super comfortable and the bar... read more staff on reception, live music bar and the nightclub were very friendly. The shower pressure in the room was also good for hair washing.

Negative points:

The breakfast was ok the hot plates didn’t seem to work as it was rather cold and quite pricey at £15 for what it was. I do understand we went towards the end of breakfast time which could affect the duration of time the food was left out for.

I was disappointed with the apres nightclub because when booking and visiting the website it was made to appear that the live music event in the Keller sports bar was separate and the apres nightclub was just a normal nightclub with a DJ. We enjoyed the live music in the sports bar it was a 70s theme (singers and band were amazing!), we had a good dance but we were a group of mixed ages and we’re looking forward to 11pm when the nightclub opened to mix up the music. Sadly that wasn’t the case the DJ himself was rather sad as he has heard our complaint many times before and agreed there should be more of a mix. He said he has a list of songs to play and that’s it. We decided to leave the nightclub apres only after 50 minutes of it being open to go up to our rooms, to which the security staff said “you guys off, I don’t blame you”. We also explained to them our frustration, to which they said they have heard the same complaint numerous times and actually said for us to make a complaint!. Please either make it clear the themed event runs from one venue to the other or mix up the music a little with some from the theme and some not! Kind of killed our mood on my 30th birthday celebrations!

Here is a quote from the website about apres nightclub;

The resident DJ is guaranteed to keep you on the dance floor with the very best in commercial dance, RnB, 70’s and 80’s disco, house anthems and classic pop tracks.

Also when paying for the 70s live music event it had a start and end time of the sports bar again leading to believe the theme ends.

  This is the second time I have booked this hotel for a retreat. The hotel is open and airy and you just feel like you have been transported to... read more a perfect holiday hotel. From the initial booking throughout our stay everything was taken care of.

We hired out a few of the Pine Suites for a girly weekend away of crafting and relaxing. The rooms were perfectly set up as requested, the easy of check in and out was amazing. The staff were attentive without being intrusive bring hot and cold water to us and anything we ordered from the bar for meals etc.

The hotel is currently undergoing some renovation but this didn't detract from our stay at all. We were all given the new rooms on the forth floor which were wonderfully comfortable and well set out. Though last time I had one of the older rooms which I was not able to fault at all either. So I would not care which rooms I was given for our future stays.

The pool area is always clean and the staff cheerful. But I have to say Claire in the Alpine Retreat Rooms is by far one of the most amazing attractions for me. I stayed three days for my retreat and had a wonderful massage each day which totally set me up for a totally unwinding weekend.

The food in the hotel was a little on the pricy side, be well worth it when it arrived. It was tasty and the portions were great.

Can't wait for our next retreat away here.

  Another amazing stay at a hotel that still remembers how to look after their customers. Customer service is excellent. Happy to be attentive and to also leave you to... read more get on. Rooms outstandingly beautiful and well cleaned. Food lovely and a stunning building that makes you feel like your abroad. Awesome facilities and attention to detail.

  Visited for a team meeting and used the conference facilities. Excellent customer service with a shout out to Adrian. We were well looked after and the lunch / refreshments were... read more very good. We shall use again. We didn't use the hotel facilities so unable to comment

  Lovely family stay over.
We had a family room which was very spacious and accommodating for the 3 of us.
The rooms and hotel are very clean with... read more friendly staff.
This is our 3rd time at this hotel, this time staying over for a trip to Lego Land (20mins away)
The restaurant is lovely, food very nice. Would highly recommend adding breakfast to your stay.
I would like to thank Kerri for her fantastic customer service and making our return amazing.
Wonderful family hotel to stay in

  Lovely lady, gorgeous energy, asset to team.....

28th October 2021 Dinner service , outstanding service, also highlighted to Paul Restaurant Manager!

Nice team , reception staff could... read more learn from them .

  We booked over 25 rooms and held a private birthday party for a 60th Birthday, with around 150 guests.

Cannot praise each and every member of staff highly enough.... read more All professional, friendly and helpful. From the moment we came to initially look at the venue everything has been outstanding.
Wonderful, welcoming atmosphere, spotlessly clean in all areas. Comfortable beds & rooms and great breakfast.
Arranged for curry’s to be served at the party and they were delicious.
We cannot thank each and every one of you for making this special evening so perfect in every way.
Highly recommend. More